Credit risk, generated by the lack of customer payments that leads to financial losses, is a latent problem for many SMEs in Panama. Because of this, InterFuerza y PayMe, collection management software, have made an alliance through integrated billing and collection tools.
In many occasions, the delinquent portfolio of your business results as a consequence of minor errors during the collection operation, such as poor follow-up on payment methods such as checks; ineffective communication to customers with outstanding balances; among others.
With the alliance, InterFuerza and PayMe will allow collection departments of SMEs to efficiently manage the collection of accounts receivable, in an integration that connects the modules of Customers and Contracts with tools that allow real-time visualization of the behavior of the delinquent customer and automate reminders for those customers at risk.
The team at PayMe team has experience in the local financial industry, Business Intelligence (BI) projects, collections and risk assessment in small, medium and large companies. Once the current situation of your business is analyzed, we will generate a work process with specific actions to dynamize your collection management.
"At PayMe, we develop "Collection Strategies" according to the nature and history of each customer in your business," said Randall Arosemena, president of the company. "These strategies include automated actions, such as sending emails or SMS messages, to reduce the workload of your collection department.
"PayMe's modules allow each user to document tasks and history; filter customers by priority; detect bottlenecks in current processes; and send mass communications to specific clusters or groupings of customers."
"The integration with the API of InterFuerza allows the entire customer database (contacts, contracts, payments and invoicing) to be securely connected to the PayMe system to be managed by your billing department," said Stephania Salazar, Commercial Manager of InterFuerza.
Once the integration is done, the process to create the rules and actions that automate the follow-up of delinquent customers takes only a few weeks and is supported by PayMe collection management software consultants.
By massifying Portfolio Management, businesses will see how the costs necessary to enter each collection are reduced. Even in cases such as delinquency, the management software InterFuerza can use this information to make the necessary cuts or retentions.
Learn more about the integration and customers already using it on the PayMe Software websiteor ask one of our consultants to learn how to purchase this benefit on your account InterFuerza.